Refund & Cancellation Policy
This Refund & Cancellation Policy applies to services provided by Dream Spire Trading (operating as "DreamspireX", SSM Registration No. 202503136261). Because we provide custom, project-based digital services, the following terms apply to deposits, payments, and cancellations.
1. Deposits
A 50% deposit is required to confirm and commence a project. As work begins immediately upon receipt of the deposit, deposits are generally non-refundable once project work has started, as they cover time, planning, and resources already allocated to your project.
2. Cancellation by the Client
- If you cancel before any work has commenced, you may request a refund of your deposit, less any administrative or third-party costs already incurred.
- If you cancel after work has commenced, fees are payable for all work completed up to the date of cancellation. Any amount paid in excess of the value of work completed will be refunded; any shortfall will be invoiced.
3. Cancellation by Us
In the rare event that we are unable to complete a project, we will refund any amount paid for work not yet performed. We are not liable for any further costs beyond the fees paid to us.
4. Completed & Delivered Work
Once a project has been completed, delivered, and approved, it is considered final and is not eligible for a refund. Custom digital work cannot be "returned" once delivered.
5. Refund Process
- To request a refund, contact us in writing using the details below, stating your invoice number and reason.
- Approved refunds will be processed within 14 business days to the original payment method where possible.
- Any transaction or payment gateway fees associated with the original payment may be deducted from the refund.
6. Disputes
We aim to resolve any concerns fairly and promptly. Please contact us first so we can work towards a resolution before pursuing any other action.
7. Contact
Dream Spire Trading
Email: hello@dreamspirex.com
WhatsApp / Tel: 011-1103 8278
Malaysia